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Orders and payments

The on-line procedure must be carefully followed to make a purchase. Isabell S.r.l. reserves the right to refuse or cancel an order in the case of any doubts regarding its veracity– incomplete or inconsistent details, non-payment already experienced with previous purchases, doubts regarding the credit card’s authenticity – or in the event of products being unavailable. The notification of the order’s refusal or cancellation (via email or telephone) may not be timely, and could occur subsequent to contact being made by the customer.

Buying on this site is simple:

1.   Click on the required product to access the relevant product sheet and display detailed information on the product. Select the quantity and size, then click on “Add to cart”.

2.    To buy immediately, click on “Buy”. To change the content in the cart, select the Quantity and update the cart. To discard a product, click on “Remove”, Display the products added to the cart, and to finalise your order, click on “Order completed”.

3.    Enter the necessary shipping information and select the payment method:

  • – Credit card or PayPal (payment on-line in advance – for Italy and abroad).
  • – Bank transfer, the order is processed once payment is effectively received. The order will be cancelled if payment is not received within 5 days from the order.

Lastly, read the summary of your purchases and click on “Proceed to PayPal” (if buying using PayPal), or “Process Order” (if buying using a bank transfer). At the end of the purchase, you will receive an email containing the details of your order, and confirmation that it has been entered correctly. There is no minimum amount for purchases with advance payment. The amount will be debited in the currency specified at the time of purchase. Purchases may only be made by adults. Isabell S.r.l. shall not be liable for orders carried out by minors without their parents’ authorisation.

Pricing and Payment methods

The prices on the website are inclusive of taxes and VAT. The Customer shall in any case be advised of any shipping costs or payment charges in advance via the Site or these Conditions.
The following payment methods are accepted:

  • PayPal
    Customers may use PayPal to make payments based on the specific methods provided
  • Credit card
    In the case of products being purchased using Credit Card payment, the transaction may be completed via the secure PayPal server. Under no circumstances and at no stage during the payment, will Isabell srl have cognisance of the information relating to the Customer’s credit card, which was sent via the protected connection directly to the bank managing the transaction. No Isabell srl computer archive shall retain this information, and consequently under no circumstances shall Isabell be held liable for any fraudulent and illicit use of credit cards by third parties at the time of payment.
  • Bank transfer
    In the case of purchases made using a bank transfer, bank details shall be displayed for the payment. Goods shall only be shipped once payment has effectively been received in the bank.

Payment security

Payment transactions take place on a protected page, which makes use of SSL (Secure Socket Layer) certificates, a system that guarantees maximum security levels for on-line transactions. Credit card data is protected from unauthorised access by the cryptographic transfer of SSL data, which is not accessible to third parties.

free shipping

All of our shoes
will be shipped worldwide
See our shipping methods

100% secure payments

Secure with PayPal the most widely used method
in the world
How does PayPal

customer care

Italy +39 334 2980441 // customercare@massimomelchiorri.it
Monday to Friday h: 09:30 12:30 // 15:30 18:00
Go to page requests by email

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