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General conditions of sale

Welcome to the massimomelchiorri.it website, the official on-line shop of Massimo Melchiorri.

The products on sale on massimomelchiorri.it are sold and invoiced by Isabell S.r.l. with registered offices at Corso Dalmazia 153, 62012 Civitanova Marche (MC) Italy, a company registered with the Chamber of Commerce of Macerata under Economic and Administrative Index (REA) number 181305 of the Companies Register, tax and VAT number 01784840439.

For any information regarding orders, shipments, and more generally, purchases, kindly contact the Isabell customer care on the following contacts:

From Monday to Friday from 09:30 to 12:30, and from 15:30 to 18:00 (Time zone for Rome/Paris/Berlin: GMT +1).

Art. 1 – Acceptance of general conditions of sale and finalising of contract

The contract entered into between Isabell S.r.l. (hereinafter “Isabell”) and the Customer (i.e. the party, natural person purchasing on the Site, not referring to their commercial, business or professional activity) is intended as finalised with the acceptance, albeit only partial, of the order by Isabell. In the event of the order not being accepted, Isabell shall in any case promptly notify the Customer in this regard.

By completing an order in the different formats available, based on the order form on the Site (hereinafter the “Order”), the Customer declares that all the information provided during the purchasing procedure has been read and that these general conditions have been fully accepted (hereinafter the “Conditions”).

These Conditions may be printed or saved on a durable medium, in accordance with the provisions under Art. 12 of Italian Legislative Decree 70/2003 and Art. 51 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.

Art. 2 – Purchasing formats

The Massimo Melchiorri products offered for sale by Isabell are only those available on the massimomelchiorri.it website at the time the Order is transmitted, as described in the relative information sheets.

It nonetheless remains understood that the pictures accompanying the descriptions of a product are solely for information purposes, and may not perfectly represent its characteristics, but may differ for example in terms of colour and size (also due to the browser and monitor used to access the Site and display the photos).

To complete an Order, the Customer must complete every section of the relevant form on the Site, and send this through after having carefully read the Conditions and the characteristics of the product and/or products they intend purchasing. If required, the Customer should request a tax invoice relating to the sale to be issued by Isabell, pursuant to Art. 22 of Italian Presidential Decree 633/1972.

The correct receipt of the Order is confirmed by email sent to the email address provided by the Customer. This confirmation message shall contain a summary of the purchase conditions as required by applicable regulations, as well as the information entered by the Customer so that this may be checked and any corrections required may be promptly reported in the case of incorrect data.

Art. 3 – Pricing and payment methods

The prices on the website are inclusive of taxes and VAT. The Customer shall in any case be advised of any shipping costs or payment charges in advance via the Site or these Conditions.

The following payment methods are accepted:


Customers may use PayPal to make payments based on the specific methods provided under www.paypal.com.
The security of transactions is guaranteed by a data encryption system (SSL) and direct, protected and certified connections.

Credit card (via PayPal)

In the case of products being purchased using Credit Card payment, the transaction may be completed via the secure PayPal server. Under no circumstances and at no stage during the payment, will Isabell have cognisance of the information relating to the Customer’s credit card, which was sent via the protected connection directly to the bank managing the transaction. No Isabell computer archive shall retain this information, and consequently under no circumstances shall Isabell be held liable for any fraudulent and illicit use of credit cards by third parties at the time of payment. The security of transactions is guaranteed by a data encryption system (SSL) and direct, protected and certified connections.

Bank transfer

In the case of purchases made using a bank transfer, bank details shall be displayed for the payment. Goods shall only be shipped once payment has effectively been received in the bank.

The Seller reserves the right to ask the Customer for additional documents proving that they are the holder of the credit card. The Seller reserves the right not to accept the order in the event of said documentation note being provided.

Art. 4 – Delivery of products and relative costs

The products purchased shall be delivered to the address provided by the Customer on the Order within 24-48 hours from acceptance of the Order by Isabell, at the cost specified on the Site prior to sending the Order. Isabell reserves the right to accept requests from outside the borders of Italy or Europe. In any event, shipping costs and delivery times could differ for shipments outside the borders of Italy.

In the case of deliveries required to countries outside the European Union, the recipient shall be responsible for any customs import charges. Customers are therefore requested to contact the customs authorities in their country beforehand to check on costs and possible import restrictions.

The delivery times provided by Isabell are to be considered as purely indicative and a delay in this regard, or any deliveries carried out with split shipments shall not entitle the Customer to refuse the delivery and claim compensation or reimbursements.

 At the time of the products being delivered, the Customer shall check:

  • – that the number of packages corresponds with what appears on the transport document.
  • – that the packaging is intact, not damaged, or wet or otherwise altered, including the sealing materials (adhesive tape or metal straps).

Any damage to the packaging and/or the product or incorrect number of packages or information must be reported immediately, by adding a specific note in this regard on the product delivery document, which must be returned to the courier service.

Any problems pertaining to the products being intact, corresponding or complete must be reported within 7 days of delivery, based on the procedures outlined in this document.

rt. 5 – Right of withdrawal

Pursuant to Art. 52 of Italian Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Conditions and consequently the purchase contract for any reason, without providing motivation and without any penalties, within 14 (fourteen) working days from the date the products are received.

To exercise the right of withdrawal based on article 5.1 above, the Customer must send Isabell notification in this regard, within the specified deadline, to the following email address customercare@massimomelchiorri.it, or by using the relevant form available on the Site. .

In the case of withdrawal, the Customer must send the products back to Isabell at its own expense within 14 (fourteen) days from the withdrawal, to the following address:

Isabell S.r.l., Corso Dalmazia n153, 62012 Civitanova Marche, (MC) Italy.

The goods must be returned intact, complete with all the parts and original box, which to all effects forms an integral part of the product itself, and which under no circumstances may be damaged and/or altered or used as the only external packaging. The footwear must be kept and possibly used for the time strictly necessary to establish and check on its nature, characteristics and size, based on due diligence, without there being any signs of wear and tear or dirt, in accordance with the conditions set out below:

  • – the right of withdrawal is only applicable to the product bought in its entirety; it is not possible to exercise the withdrawal only in respect of part of the product bought (e.g.: accessories, finishes, etc. …);
  • – for the withdrawal to be possible, the product must be intact and returned in its original packaging, complete in all the parts (including the packaging and any documentation and accessories: labels, cards, tags, seals, etc. …), the soles must be in perfect condition and not show any markings of any kind.
  • – the shipping costs (and any customs charges, if applicable) to return the product shall be borne exclusively by the Customer;
  • – until confirmation of receipt at the premises specified by Isabell, the shipment remains the complete responsibility of the Customer;
  • – in the case of the product being damaged during transport, Isabell shall notify the Customer to allow for a claim to be promptly made to the courier selected by the latter, and obtain the relevant refund; the product shall therefore become available to the Customer, while at the same time cancelling the withdrawal request;
  • – Isabell shall under no circumstances be liable for damages, theft or loss occurring during or in relation to the shipment to return the product.

Isabell shall refund the Customer with the entire amount already paid, within 14 (fourteen) days from the withdrawal, reversing the amount debited, using the same payment method used by the Customer for the initial transaction, unless agreed otherwise. In any case, the Customer shall not incur any costs as a consequence of said refund. Isabell may suspend the refund until the returned product has been received.

In any event, the Customer’s right of withdrawal shall lapse in the case that Isabell ascertains that:

  • – the returned product and/or its accessories, and/or its packaging is not intact;
  • – the product is missing from its external packaging and/or original internal packaging;
  • – the product is missing items completing the product and/or accessories (e.g. buckles, laces, clasps, etc.).

In the event of the right of withdrawal lapsing, Isabell shall return the product purchased to the sender, debiting the shipping costs and the price of the product, if this was already refunded.

Art. 6 – Claims and requests for information

Any claim or request for information may be addressed to Isabell at the following addresses:

Art. 7 – Privacy

The personal data collected with the receipt of the Order shall be processed by Isabell for the sole purpose of meeting the specific requests made by the Customer, in compliance with Italian Legislative Decree 196/2003 and the privacy disclosure available on the site. Any additional processing shall only be carried out with the express consent of the Customer.

Art. 8 – Applicable law

The sales contract pursuant to these Conditions and the relative execution is governed by Italian Law, with the non-application of the conflict regulations and United Nations Convention for the International Sale of Goods. For all customers deemed natural persons, for commercial customers with a VAT number or that sell and resell products even on an occasional basis, jurisdiction shall fall under the address of Isabell S.r.l.

Art. 9 – Copyright

Trademarks, logos and other distinctive signs on the site belong to the respective holders. Unauthorised third parties are forbidden to use trademarks, logos and other distinctive signs, including their reproduction on other internet sites. The content of the site is protected by copyright (text, pictures and graphics).

Art. 10 – Agreement

The contract replaces all previous contracts, agreements and understandings between the parties, and constitutes the entire agreement relating to the subject of the contract, together with the order, general conditions relative to the use of the site and conditions regarding the registration service. Any change or amendment to the contract must be accepted in writing by both parties.

Art. 11 – Communications

All communications between the parties shall be made in writing and sent to the address of the other party specified in the contract and order. Communications sent to the other party’s email address specified on the site and the order are also deemed to have been sent in writing.

Communications relating to the validity or existence of this agreement shall only be delivered by hand or sent by registered letter with a return receipt.

Art. 12 – Language

The sales contract is prepared in 2 versions: Italian and English. In the case of discrepancies in the translation, the Italian version shall prevail.

Art. 13 – Approval of clauses under point 1/13

With the finalisation of the individual purchase order, all the contract conditions under point 1;2;3;4;5;6;7;8;9;10;11;12 and 13 are deemed to have been read, approved and signed;

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